Welcome to the Luware Helpdesk Portal.
You can create tickets to get support for all Luware Products and Services from the Helpdesk Portal.
|Can I raise tickets here for all Luware products?||Yes! Sign up now to create tickets here for any Luware Product or Service.|
|Can I see all the tickets my colleagues raised? ||Yes, you can! If you want us to enable this for your account, just raise a new ticket asking for it to be configured.|
|I am a Luware Partner – can I raise tickets on behalf of my customers? ||Yes, but this is assigned at a per user level. If you work for one of our partners and can’t see all your customers in the list, just create a ticket to let us know and we will add them for you.|
|Can I send an email to create a ticket? ||No, all new tickets must be submitted via the Luware Helpdesk Portal. Emailing new tickets is great for simplicity but there is important information that we need to make sure your request goes to the right team and is treated with the right priority, that is impossible to extract reliably from an email. Using the Portal for new tickets makes sure we have the correct priorities from the initial contact. Replies will still be email-based as before.|
|Can I request a change or addition via the Luware Helpdesk Portal?||Yes absolutely, just select the "Request" or "Feature Request" type when creating a new ticket.|
|What languages will you provide support in? ||We provide support in German and English.|
|Can I still call the Support Hotline in a critical outage? ||Absolutely. If you have a critical problem, a call to the Support Hotline in addition to a ticket will ensure we can get started helping you as quickly as possible.|